DELIVERY
1. WHERE ARE KARDA VALI’S PRODUCT SHIPPING FROM?
WE SHIP ALL PRODUCTS WORLDWIDE FROM OUR WAREHOUSE IN BANGKOK, THAILAND.
2. WHAT ARE THE SHIPPING OPTIONS, AND WHEN WILL I RECEIVE MY ORDER?
KARDA VALI OFFERS 3 DIFFERENT OPTIONS FOR DELIVERY; KERRY EXPRESS, THAI POST, DHL ECOMMERCE AND DHL EXPRESS. PLEASE ALLOW 1–2 BUSINESS DAYS FOR US TO DISPATCH YOUR ORDER.
DELIVERY TIMES DEPEND ON DESTINATION:
INTERNATIONAL ORDERS: 4-5 BUSINESS DAYS, EXCLUDING CUSTOMS CLEARANCE
– DHL EXPRESS DELIVERY BY DHL. SERVICE > CHECK ORDER STATUS CLICK HERE
THAILAND ORDERS – THAILAND: 2-4 BUSINESS DAYS
– DELIVERY BY KERRY SERVICE > CHECK ORDER STATUS CLICK HERE
– DELIVERY BY OFFICIAL THAI POST SERVICE > CHECK ORDER STATUS CLICK HERE
– DELIVERY BY DHL SERVICE > CHECK ORDER STATUS CLICK HERE
ONCE YOUR ORDER IS DISPATCHED, WE WILL PROVIDE TRACKING DETAILS FOR YOUR ORDER BY EMAIL. WITH DHL, DEPENDING ON YOUR DELIVERY DESTINATION, YOU MAY RECEIVE AN EMAIL GIVING YOU THE OPTION TO SPECIFY DELIVERY OPTIONS INCLUDING DATE, TIME WINDOW, AND SIGNATURE REQUIREMENTS. WITH KERRY EXPRESS, YOU WILL BE NOTIFIED BY PHONE NUMBER GIVEN IN THE DELIVERING INFORMATION.
3. HOW ARE THE SHOES PACKAGED?
EVERY PAIR OF KARDA VALI SHOES IS WRAPPED IN TISSUE PAPER AND ARRIVES NESTLED IN A COTTON DUST-BAG WITHIN A SHOES BOX AND COVERED WITH A CARDBOARD BOX.
4. MY ORDER ARRIVED DAMAGED. WHAT CAN I DO?
BEFORE SHIPPING YOUR ORDER, OUR WAREHOUSE CAREFULLY INSPECTS EACH PRODUCT TO MAKE SURE ITEMS ARE IN PERFECT CONDITIONS. IN THE CASE YOU RECEIVE A DAMAGED ITEM, OUR CUSTOMER SERVICE TEAM AT CUSTOMERSERVICE@KARDAVALI.COM
5. HOW CAN I TRACK MY ORDER?
AS SOON AS YOUR ORDER HAS BEEN DISPATCHED, YOU WILL RECEIVE AN EMAIL WITH TRACKING DETAILS INCLUDING THE SHIPMENT NUMBER AND CARRIER. YOU MAY ALSO LOG INTO YOUR KARDAVALI.COM ACCOUNT AT ANY TIME TO RETRIEVE THIS INFORMATION.
6. HOW ARE TAXES AND DUTIES CALCULATED AND APPLIED?
ALL THAILAND ORDERS INCLUDE VAT AND TAXES. PLEASE NOTE THAT APPLICABLE TAXES AND DUTIES WILL BE CALCULATED BASED ON YOUR DESTINATION ADDRESS AND ADDED TO YOUR ORDER. MULTIPLE FACTORS ARE ASSESSED WHEN CALCULATING THESE CHARGES – INCLUDING COUNTRY OF ORIGIN, INPUT MATERIALS, PRODUCT CATEGORY, TRADE TREATIES BETWEEN ORIGIN AND DESTINATION, AND THE VALUE OF SHIPPED GOODS.
7. WHAT IF I AM UNABLE TO RECEIVE MY PACKAGE?
DURING CHECKOUT, YOU WILL BE ASKED FOR YOUR PHONE NUMBER. THIS IS TO ENSURE THAT OUR COURIER IS ABLE TO REACH YOU DURING THE DELIVERY PROCESS. ALL PACKAGES WILL REQUIRE A SIGNATURE UNLESS YOU HAVE SPECIFICALLY REQUESTED OTHERWISE. PLEASE NOTE THAT IF WE ARE UNABLE TO DELIVER YOUR PACKAGE BASED ON THE DELIVERY INFORMATION PROVIDED, OR IF THE SHIPMENT IS RETURNED TO US AS UNDELIVERABLE FOR ANY REASON, WE MAY CHARGE YOU A FEE EQUAL TO THE RE–IMPORT TAXES / DUTIES WE INCUR ON THE GOODS RETURNING TO OUR WAREHOUSE.
